Why was my document flagged or requested again?

Occasionally a document you've uploaded needs to be replaced — usually for one of a few straightforward reasons: the image is too blurry or cropped to read clearly, the document has expired (passports and IDs need reasonable remaining validity), or the authority needs a different format, like a colour scan instead of a black-and-white photo.

If this happens, you'll see a note in your application's activity log and a notification explaining what's needed. There's no penalty for re-uploading — just replace the document from your application's detail page the same way you added it originally.

If you're not sure why something was flagged, use the Contact page or reply to the notification email to ask the team directly rather than guessing.