Contacting support

Most day-to-day needs — uploading a document, checking your status, paying an outstanding balance — can be done directly from your dashboard without waiting on a reply from anyone.

For anything that isn't self-service — questions about which package fits your situation, account access issues, or something specific to your application that isn't reflected in its status — use the Contact page. Include your application reference number if you have one, since it lets the team pull up your specific application immediately rather than searching by name or email.

If your question relates to a specific in-progress application, you can also leave context in that application's own activity trail where relevant, so it's visible alongside the rest of its history when the team reviews it.